kokozina | Responsible Gaming — Your Complete Safe Play Guide

The protection tools available to you

All of Kokozina's responsible gaming features are free to use and available at any time

Set a Deposit Limit

Set your own daily, weekly, or monthly deposit cap. Once a limit is in place, you won't be able to add funds beyond it — no matter the temptation.

Session time limit

Set a limit on how many hours you play in a single session. Once the time is up, you'll get an automatic alert and be logged out — no more losing track of hours in front of the screen.

Cooling-off break

Temporarily suspend your account for anywhere between 24 hours and 30 days. Take the time to clear your head — your account will reactivate automatically once the break ends.

Self-Exclusion

Permanently close your account for anywhere between 6 months and 5 years. Your account cannot be reopened during the exclusion period — this is a firm commitment.

Betting limits

Set a cap on the maximum amount you can wager within a given period. This is an effective way to prevent impulsive, high-stakes bets made in the heat of the moment.

Activity Alerts

You'll be notified by SMS or push notification whenever your total monthly spend exceeds a set limit. Seeing the numbers can often be enough to help you course-correct on your own.

How to activate the tools

Set up in just a few steps

1

Log In to Your Account

Log in to Kokozina with your mobile number and password.

2

Go to the profile menu

Click your name in the top-right corner and select "Settings".

3

Go to the "Responsible Gaming" tab

Look for the "Responsible Gaming" tab on the Settings page.

4

Activate your preferred tools

Set a deposit limit, session time, or break — whatever you need.

5

Save

Click the "Save" button. Changes will take effect immediately.

Need help?

If you run into any issues during setup, our 24/7 live chat support is available in Bangla. We're here to help, not to judge.

Tool details

How each protection feature works

1

💰

Deposit Limit

Set a daily limit between ৳500 and ৳50,000. Lowering your limit takes effect immediately; increasing it requires a 24-hour waiting period.

How to: Settings → Deposit Limit → Enter amount → Save.

2

⏱️

Cooling-off break

Take a break for 1 day, 3 days, 7 days, or 30 days. You will not be able to log in during the break. Your account will be reactivated automatically once the period ends.

How to: Settings → Break → Choose duration → Confirm.

3

🚫

Self-Exclusion

Exclusion periods of 6 months, 1 year, 2 years, or 5 years. Once activated, your account cannot be reopened for the entire duration.

How to: Settings → Self-Exclusion → Duration → Confirmation code.

Warning signs of problem gaming

If you notice these signs, it's time to take action

😤

Anger or frustration after a loss

Struggling to manage anger after a loss

🔄

Chasing Losses

Chasing losses by playing more

💸

Spending beyond your means

Spending beyond your budget

🙈

Hiding it from family

Hiding how much you're playing or spending

😴

Skipping sleep or work to play

Other important areas of life are being neglected

🤯

Difficulty Stopping

Unable to stop even when you want to

💳

Gambling on Borrowed Money

Using borrowed money or loans for gaming

😟

Stress & Anxiety

Constantly thinking about gaming

If you notice one or more of these signs

Contact Kokozina's support team right away. Set a cooling-off break or self-exclusion. Remember — asking for help isn't a weakness; it's the smart thing to do.

Check Yourself

Answer the following questions honestly — this is just for you

Have you spent more than your budget on gaming in the past month?

Have you played more to recover losses after a losing session?

Have you hidden your gaming activity from family or friends?

Have you skipped work, study, or sleep to game?

Have you tried to stop gaming but couldn't?

Have you ever borrowed money or taken a loan to fund your gaming?

✅ Good news! Based on your answers, you're currently in control. Still, stay alert and keep Kokozina's protective tools active.

⚠️ Caution advised. Some of your answers suggest that the situation may need a little attention. Please reach out to Kokozina support or take a cooling-off break. This is not a sign of weakness — it's the right call.

What is Responsible Gaming and why does it matter

Responsible gaming at Kokozina is not an advertising slogan — it is the core principle behind how we operate. We know that when someone treats gaming purely as entertainment and stays within their limits, they genuinely enjoy it more in the long run.

When does gaming become a problem

Gaming itself is not the problem. The problem starts when it spirals out of control. Statistics show that most people who develop gaming issues begin at a specific turning point — the "just a little more" mindset. Today's ৳500 can quietly become ৳5,000, and it doesn't take long after that to reach ৳50,000.

"Gaming is only enjoyable when there's no pressure on your mind. Play within your limits and keep your peace."

The Role of Family & Loved Ones

Sometimes a family member is the first to notice that something is wrong. If someone close to you seems to be spending too much time or money on gaming, talk to them openly and without judgment. Kokozina's support team is ready to help family members too.

How Kokozina Actively Keeps You Safe

Kokozina's responsibility doesn't end at simply providing tools. Our system automatically monitors certain behavioural patterns — such as sudden large deposits, extended late-night play sessions, or repeated attempts to chase losses. When these patterns are detected, our support team proactively reaches out.

Automated Spend Monitoring & Alerts
Counselling information & resources in Bangla
Account investigation upon request by family members
Pausing promotional communications during self-exclusion

18+ Policy — No Exceptions

Kokozina strictly prohibits anyone under the age of 18. Age is verified during registration and may be re-verified at any time. Parents and guardians are strongly encouraged to use parental control software before allowing minors access to their devices.

If You Need Help

Kokozina Live Chat: Talk to us in Bangla, 24/7
Email: support@kokozina.net
Activate limits or breaks at any time from Settings

FAQ

Frequently asked questions about accounts & gaming

To update your profile information, log in to your account first. Click your name in the top-right corner and select "Profile Settings". From there, you can update your name, email, and display details. Changing your mobile number, however, follows a slightly different process — for security reasons, it cannot be done directly through Settings. Please contact support via live chat. They will verify your identity (via NID or an OTP sent to your old number) and update your mobile number for you. This is typically completed within 24 hours.

Yes, Accumulator and Parlay bets are fully supported on Kokozina. To place one, go to the Sports section and click on your preferred option for the first match — it will be added to your bet slip. Then select another option from a different match. You can combine anywhere from 2 up to 20 matches this way. The bet slip will automatically calculate the combined odds and potential payout. Enter your total stake and confirm the Accumulator bet. Keep in mind — every selection must be correct to win the full payout; a single wrong pick loses the entire bet. So keep Accumulators fun and avoid staking large amounts.

On Kokozina Responsible Gaming — Keep the fun within limits

Kokozina's Responsible Gaming commitment

The protection tools available to you

Set a Deposit Limit

Session time limit

Cooling-off break

Self-Exclusion

Betting limits

Activity Alerts

How to activate the tools

Log In to Your Account

Go to the profile menu

Go to the "Responsible Gaming" tab

Activate your preferred tools

Save

Need help?

Tool details

Deposit Limit

Cooling-off break

Self-Exclusion

Warning signs of problem gaming

Anger or frustration after a loss

Chasing Losses

Spending beyond your means

Hiding it from family

Skipping sleep or work to play

Difficulty Stopping

Gambling on Borrowed Money

Stress & Anxiety

If you notice one or more of these signs

Check Yourself

What is Responsible Gaming and why does it matter

When does gaming become a problem

The Role of Family & Loved Ones

How Kokozina Actively Keeps You Safe

18+ Policy — No Exceptions

If You Need Help

FAQ

Play Responsibly — Keep the Fun Going

On Kokozina Responsible Gaming — Keep the fun within limits

Kokozina's Responsible Gaming commitment

The protection tools available to you

Set a Deposit Limit

Session time limit

Cooling-off break

Self-Exclusion

Betting limits

Activity Alerts

How to activate the tools

Log In to Your Account

Go to the profile menu

Go to the "Responsible Gaming" tab

Activate your preferred tools

Save

Need help?

Tool details

Deposit Limit

Cooling-off break

Self-Exclusion

Warning signs of problem gaming

Anger or frustration after a loss

Chasing Losses

Spending beyond your means

Hiding it from family

Skipping sleep or work to play

Difficulty Stopping

Gambling on Borrowed Money

Stress & Anxiety

If you notice one or more of these signs

Check Yourself

What is Responsible Gaming and why does it matter

When does gaming become a problem

The Role of Family & Loved Ones

How Kokozina Actively Keeps You Safe

18+ Policy — No Exceptions

If You Need Help

FAQ

What should I do if I want to change my mobile number or update my profile details after registering?

Can I place an Accumulator bet by combining multiple matches? How do I do it?

Play Responsibly — Keep the Fun Going